About Module 16: Researching and Tailoring the PRINCE2 Issues Practice
Here you will learn how to identify, assess, and control, potential and approved changes to the project.
In this module there are 13 video lessons covering the purpose and objectives of the Theme.
You will be introduced to the use of PRINCE2 Issues including Requests for change and Off Specifications, the issue and change control steps, configuration management and the Issue Register. In addition, how to tailor this Theme depending upon the project type and its environment.
You will learn and understand:
- How to explore and understand the issues practice purpose
- How to understand types of issues
- How to explain the issue management approach
- How to understand the issue management procedure
- Familiarity with management products supporting the issues practice
Module Content
You will learn that the issues practice aim is to ensure that you can understand the importance of the issues practice and be able to deal with changes that occur in the organization and in the wider environment. This first lesson defines the issues practice learning outcomes, providing you with and understanding of the key management products, key roles focus areas, and effective management and associated techniques
Issues and Changes. You will learn that an issue is an event relevant to the project that requires project management consideration and may be raised at any time during the project by any team member or stakeholder and captured in the project log.
You will understand why all issues must be categorized as a problem, concern, business opportunity or an event external to the project.
You will grasp how issue management encompasses change control change control describes how changes to the project baseline are controlled.
Business Opportunities and Issue Management. You will learn that some issues represent a business opportunity with positive consequences, that issues should be recorded in the issue register,
You will understand the two issue types, off-specification is a product that will not meet its quality specifications, or a product that should be provided by the project but currently is not. You will also grasp the PRINCE2 process for managing issues.
Issue Product Baselines. You will learn what is meant by issue product baselines and why change can only be assessed in terms of its impact on the project and at any stage in its lifecycle, and that the project will comprise a set of management and specialist products
You will grasp how at any point in time, each product is either in preparation, development, or has been approved - in all cases they will be under change control enabling those involved to identify when changes have been made and to trace them to a decision made by the appropriate authority. You will learn why it is good practice to periodically verify their status through reviews or audits, typically undertaken at the end of each stage and at the end of the project.
The Change Control Process. You will learn the PRINCE2 change control process and how it brings together requests for change, Off-specification concessions and change budget factors. You will grasp the definitions of each, and typical actions taken. You will grasp how to delegate authority for changes and the tradeoffs needing to be considered particularly too little or too much delegation.
The Issue Management Procedure - Part ONE. You will learn that PRINCE2 includes a five-step issue management procedure whose purpose is to identify, assess, and control any potential and approved changes (issues). In this first of two lessons, you will grasp the first two steps: capture the issue and assess the issue.
You will understand how the project log and the issue register are updated through these steps.
The Issue Management Procedure - Part TWO. You will learn that PRINCE2 includes a five-step issue management procedure whose purpose is to identify, assess, and control any potential and approved changes (issues). In this second of two lessons, you will grasp the last three steps: the recommend step, the decide step, and the implement step.
You will understand how the project log and the issue register are updated through these steps.
Issue Management Supporting Techniques. Here you will learn that PRINCE2 has a variety of problem-solving techniques that may be used to enable the assessment and resolution of issues, and to be effective, problem-solving techniques must be applied systematically, and a team effort is typically required.
You will understand the six techniques of: root cause analysis, pareto analysis, the pareto chart, cause and effect analysis, failure mode analysis and the five whys.
Applying the Issues Practice - Part ONE. Here you will learn the five key elements of applying the issues practice: delivery method, organizational context, commercial context, project scale, and sustainability issues.
You will grasp the methods used for projects using Linear-sequential project delivery method, Iterative- incremental project delivery (agile), and sustainability (often a source of significant issues from outside the project (for example regulatory requirements and supplier capabilities)
Applying the Issues Practice - Part TWO. Here you will learn why the project manager should consider when developing the issue management approach, the scale of the project, the number or diversity of stakeholders, the characteristics of the project change control tools and associated data.
You will grasp that the issue management approach describes how issues will be captured and reported, and explain how changes to the project baseline will be assessed and controlled.
How the Issue register logs all issue reports, their current status, and date of closure.
You will understand that the Issue report describes the issue’s impacts on the project baseline, identifies ways to resolve the issue or address an off-specification and recommend a decision.
Finally, you will understand the structure and content of the issue management approach.
Issues Practice Management Products. Here you will learn about the issues practice management products. You will grasp the structure and content of the issue register, and the issue report.
Issues Practice Key Roles. You will learn how the issues practice uses the key roles and responsibilities, and these include the business/commissioning layer, project executive, senior user and supplier roles, project manager, team manager, project assurance, and project support.
Issues Practice Principles. Here you will learn how the issues practice contributes to the adherence to PRINCE2 principles across the project lifecycle. You will grasp how each of the seven principles are achieved from the issues practice perspective, and as a consequence, the resulting outcomes.
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