Process Sigma and Defects. In this lesson, you will learn what the sigma value curve is and via a graphical example how the customer critical to quality (CTQ) curve element shows the defects. You will understand the terms defect, unit, defect opportunity, and defective, and how to calculate process sigma performance against a customer CTQ requirement.
You will grasp how to calculate Defects Per Million Opportunities (DPMO) in an example.
