Here you are reminded of the definition of a process as a series of steps and actions that produce an output in the form of a product or a service, and should ideally add value in the eyes of the customer will learn the elements of a process in terms of PEMMIE, that is people, equipment, method, materials, information and environment.
You will grasp the structure and content of the DMAIC Define Phase Review Checklist as well as the content and structure of the project charter.