Conflict Resolution: In this topic, you’ll explore how to recognise, understand, and resolve conflict in a constructive way. You’ll see how conflict often arises from differences in priorities, communication styles, or expectations — and how it can be managed before it escalates. You’ll also explore techniques for addressing disagreements calmly and professionally. By the end, you’ll feel more confident in turning conflict into collaboration.
About APM PMQ - 11 - Conflict Resolution
Module Content
2 Lessons
Members Only APM PMQ Conflict Resolution - 1
Conflict Resolution (Part One): Here, you’ll explore the common causes of conflict and how to spot early warning signs. You’ll look at how misunderstandings, unclear roles, and competing priorities can create tension. You’ll also see how your own communication style influences conflict. By the end, you’ll understand how to approach conflict with awareness and confidence.
Members Only APM PMQ Conflict Resolution - 2
Conflict Resolution (Part Two): In this module, you’ll explore practical techniques for resolving conflict. You’ll look at active listening, reframing, negotiation, and finding common ground. You’ll also see how to stay calm under pressure and guide conversations towards positive outcomes. This module gives you the tools to handle difficult situations with professionalism and empathy.
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