PRINCE2 Hand over products
The project’s products must be passed to an operational and maintenance environment prior to the project being closed. This may happen as a single release at the end of the project, or the project approach may include phased delivery where products are handed over in the number of releases.
In the case of a premature closure, there may be some products that have been approved but not yet handed over and, depending on the project board guidance, the ownership of some or all products may need to be transferred to the customer.
When handing over products, the benefits management approach may need to be updated to include the post project benefits reviews of the performance of the projects products in operational use.
Such benefits reviews may identify whether there have been any side effects, beneficial or adverse, that could provide useful lessons for other projects.
There may be multiple handovers throughout the project life-cycle. It is not a project activity to undertake benefits reviews post project, only to plan for such benefits reviews to occur.
If the project is part of a programme, in the post project benefits reviews need to be covered by the program’s benefits management activities.
PRINCE2 recommends the following actions:
- In consultation with the project management team, prepare follow on action recommendations for the projects products to include any uncompleted work, issues and risks.
- There could be separate follow on action recommendations for each product or distinct user group
- Check that the benefits management approach includes post project activities to confirm benefits that cannot be measured until one of its products have been in operational use for some time
Examine the change control approach to confirm how products are to be handed over to those who will maintain them in their operational life:
- Confirm that the correct operational and maintenance environment is in place
- Consider the early life support requirements of each product being handed over because the early life of a product is often the periods of peak demand on the support organization
- When a product requires a lot of potentially expensive support and maintenance, ensure the suitable service agreement or contract has been drawn up between the operations and maintenance organizations and the end users. Such an agreement should be included as a product to be developed by the project.
- Confirm acceptance from the operations and maintenance operations
- Request and obtain acceptance records
- Transfer the responsibility for the products from the project to the operations and maintenance organizations and update the product’s configuration item records if used
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