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Understanding the Relationship Between PRINCE2 Processes and Practices – part 2 

 June 3, 2023

By  Dave Litten

The People Chapter and Sustaining in PRINCE2 7th Edition: Connecting Processes and Practices

Introduction

In the PRINCE2 7th Edition, the new People chapter and the concept of sustaining are crucial additions that emphasize the human element in project management.

Let’s explore how these elements relate to the processes and practices, and how they can enhance your project management approach.

The People Chapter: A New Focus

The People chapter in PRINCE2 7th Edition highlights the importance of managing the human aspects of projects. This includes leadership, communication, collaboration, and stakeholder engagement.

These elements are essential for creating a positive project environment and ensuring successful project outcomes.

Sustaining: Ensuring Long-Term Success

Sustaining in PRINCE2 refers to maintaining the benefits and outcomes of a project over the long term. It’s about ensuring that the project’s results continue to deliver value even after the project has been completed.

This involves ongoing support, maintenance, and adaptation to changing circumstances.

Connecting the People Chapter with Processes

Starting Up a Project and Leadership

When starting up a project, effective leadership is crucial. The People chapter emphasizes adaptive leadership styles that cater to different team dynamics and project needs.

This aligns with the Starting Up a Project process, where strong leadership sets the tone for the project’s success.

Directing a Project and Communication

The Directing a Project process involves providing overall direction and decision-making. Effective communication, as highlighted in the People chapter, ensures that the project board can make informed decisions and provide clear guidance to the project team.

Initiating a Project and Collaboration

During the Initiating a Project process, detailed planning and collaboration are essential.

The People chapter’s focus on fostering a collaborative environment ensures that all team members are engaged and working together towards common goals.

Controlling a Stage and Stakeholder Engagement

The Controlling a Stage process involves monitoring and controlling the project’s progress. Engaging stakeholders effectively, as emphasized in the People chapter, ensures that their needs and expectations are met, and any issues are addressed promptly.

Managing Product Delivery and Team Dynamics

The Managing Product Delivery process ensures that products are delivered to the required quality.

The People chapter’s focus on team dynamics and collaboration helps create a productive environment where team members can work together efficiently to deliver high-quality products.

Managing a Stage Boundary and Emotional Intelligence

When managing a stage boundary, reviewing the current stage and planning for the next one is crucial. The People chapter highlights the importance of emotional intelligence (EI) in understanding and managing emotions. This helps project managers navigate transitions smoothly and maintain team morale.

Closing a Project and Sustaining Relationships

The Closing a Project process brings the project to a controlled end. Sustaining relationships with stakeholders and team members, as emphasized in the People chapter, ensures that the project’s benefits are maintained and that any future collaborations are built on a strong foundation.

Connecting the People Chapter with Practices

Business Case and Stakeholder Engagement

The Business Case practice justifies the project’s value and viability. Engaging stakeholders effectively, as highlighted in the People chapter, ensures that their needs and expectations are considered in the business case, increasing the likelihood of project approval and support.

Organization and Leadership

The Organization practice defines roles and responsibilities. Effective leadership, as emphasized in the People chapter, ensures that these roles are clearly understood and that team members are motivated and empowered to perform their tasks.

Quality and Team Collaboration

The Quality practice ensures that the project meets the required standards. Collaboration, as highlighted in the People chapter, ensures that team members work together to achieve high-quality outcomes and that quality criteria are met consistently.

Plans and Communication

The Plans practice outlines how the project will be delivered. Clear and consistent communication, as emphasized in the People chapter, ensures that everyone understands the plan and their role in executing it, reducing the risk of misunderstandings and delays.

Risk and Emotional Intelligence

The Risk practice involves identifying and managing potential risks. Emotional intelligence, as highlighted in the People chapter, helps project managers navigate challenging situations and make informed decisions that mitigate risks effectively.

Issues and Conflict Resolution

The Issues practice involves handling problems and changes. The People chapter’s focus on conflict resolution ensures that issues are addressed promptly and effectively, minimizing their impact on the project.

Progress and Sustaining Motivation

The Progress practice involves monitoring and reporting on project performance. Sustaining motivation, as emphasized in the People chapter, ensures that team members remain engaged and committed to achieving project goals, even during challenging times.

Practical Tips for Integrating People Aspects and Sustaining

1. Regular Team Check-Ins

Conduct regular check-ins with your team to understand their needs, address any concerns, and provide support. This helps maintain a positive team dynamic and ensures that everyone is aligned with the project’s goals.

2. Continuous Stakeholder Engagement

Engage stakeholders continuously throughout the project lifecycle. Regular updates, feedback sessions, and transparent communication help build trust and ensure that stakeholder expectations are met.

3. Adaptive Leadership

Adopt an adaptive leadership style that caters to the unique needs of your team and project. Be flexible and open to feedback, and adjust your approach as needed to ensure the team’s success.

4. Emotional Intelligence Training

Invest in emotional intelligence training for yourself and your team. This helps improve communication, collaboration, and conflict resolution skills, creating a more harmonious project environment.

5. Sustainability Planning

Incorporate sustainability planning into your project from the outset. Consider the long-term impact of your project and develop strategies to maintain its benefits over time.

Original Ideas for Enhancing People Management and Sustaining

1. Mentorship Programs

Implement mentorship programs within your project team. Pairing experienced team members with newer ones fosters knowledge sharing, builds strong relationships, and supports professional development.

2. Team-Building Activities

Organize regular team-building activities to strengthen bonds and improve collaboration. Consider workshops, retreats, or social gatherings that allow team members to connect on a personal level.

3. Feedback Culture

Create a culture where feedback is encouraged and valued. Regularly seek feedback from your team and stakeholders, and use it to make continuous improvements to your project management approach.

Conclusion

The People chapter and the concept of sustaining in PRINCE2 7th Edition emphasize the importance of managing the human aspects of projects and ensuring long-term success.

By integrating these elements with the processes and practices, you can create a positive and productive project environment that delivers lasting value.

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Dave Litten


Dave spent 25+ years as a senior project manager for UK and USA multinationals and has deep experience in project management. He now develops a wide range of Project Management Masterclasses, under the Projex Academy brand name. In addition, David runs project management training seminars across the world, and is a prolific writer on the many topics of project management.

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