PMP Masterclass Module 21 – PMP Project Quality Management Knowledge area

Members Only PMP Quality Management 1

Quality Management is balance quality needs against scope, time, cost, risk, and customer satisfaction. Quality Management is to recommend changes or corrective actions.

Members Only PMP Quality Management 2

To start with, I explain various aspects that affect quality, and the various metrics needed to measure it. We then examine the differences between quality planning, quality assurance, and quality control.

Members Only PMP Plan Quality Management

This defines what the quality specifications are for this project and how these specifications will be met.

Members Only PMP Quality Tools

Multicriteria decision analysis (MCDA) is an advanced field of operations research and management science, devoted to the development of decision support tool methodologies.

Members Only Manage PMP Quality

Manage Quality is ensuring that the project complies with both organizational and project policies and processes.

Members Only PMP Control Quality

Process analysis is another technique that can be used in Control Quality to help identify the potential sources of problems or variance from the plan as part of root cause analysis.

Members Only PMP Control Quality 2

Process analysis is another technique that can be used in Control Quality to help identify the potential sources of problems or variance from the plan as part of root cause analysis. Each product and project deliverable is inspected, measured, and tested. Root cause analysis of problems can be diagnosed with process analysis techniques such as Lean, Six Sigma, and Kanban. Control Quality can also involve statistical sampling (also discussed in Plan Quality Management) and inspections to make sure quality standards have been met.

Members Only Agile PMP Project Quality Management

Here, I cover the use of sprint quality reviews and retrospectives to manage quality, reduce defects, and customer feedback at key iterations.