The L6S DMAIC Define Phase
Capturing Your Customer Process Requirements
Focus on identifying your customers, determine their requirements and needs. Then use this to determine your process measurement set.
We will explore high-level process maps, SIPOC, and the Voice of The Customer (VOC). We will then develop the Critical To Quality (CTQ) requirements - a positive statement of what the customer wants and expects.
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[ For Serious Project Managers only ]