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Lean Six Sigma – 02 – Define Phase 

 July 3, 2020

By  Dave Litten

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$39
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Materials

The L6S DMAIC Define Phase

4.3

Capturing Your Customer Process Requirements

Lean Six Sigma – 02 – Define Phase Lean Six Sigma

Focus on identifying your customers, determine their requirements and needs. Then use this to determine your process measurement set. 

We will explore high-level process maps, SIPOC, and the Voice of The Customer (VOC). We will then develop the Critical To Quality (CTQ) requirements - a positive statement of what the customer wants and expects.

  • Process Maps
  • SIPOC
  • VOC
  • CTQ
  • Identifying defects and waste
  • ... and much much more

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Dave Litten


David spent 25 years as a senior project manager for USA multinationals, and has deep experience in project management. He now develops a wide range of Project Management Masterclasses, under the Projex Academy brand name. In addition, David runs project management training seminars across the world, and is a prolific writer on the many topics of project management.

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