Create Process Maps
Here, the main steps of the process are documented within a SIPOC diagram to verify project scope, see if data exists to provide a baseline measures on time, defects, errors, rework, and so on, for a value stream map.
The SIPOC process of a process snapshot capturing information that is critical to the project and helps a team and its sponsors to agree on project boundaries and scope.
It also helps verify that process inputs match outputs of the upstream process and inputs and expectations of downstream processes.
In order to understand the end-to-end process; a detailed process document is created by the team. However, in case such documentation already exists, then it becomes easy for the project team members to revisit it.
Process maps can be either high level end-to-end process documentation such as SIPOC (Suppliers, Inputs, Process, Outputs & Customers), deployment process-charts which use Swim-lane technique or step-by-step process flow-chart.
The steps to create a SIPOC diagram are:
Once the process maps have been created, the team can use them to identify the bottlenecks, challenges, issues, inputs and outputs, delays, and so on.
Process Maps can be used to decide which part of the process is important and needs to be introspected.
On completion of the above deliverable, a formal define tollgate review is conducted. Then the project moves to the Measure Phase.